Quality Assurance

In an industry sector where assurances and guarantees can often be critical from a commercial point-of-view, it’s hugely important that staff skills and service quality meet the highest attainable standards to avoid unnecessary errors or delays.

At Parcels2Freight, our staff receive ongoing training and development in all areas of our operations as part of our continuing commitment to:

• Further improving our standards of customer service and support
• Keep up-to-date with current industry regulation and wider legislation (particularly areas pertinent to specific geographical regions)
• Stay abreast of industry ‘insider’ knowledge that can help steer clear of unexpected obstacles such as varying international customs regulations
• Inform our clients of changes to tariffs, border control and such as soon as they are announced, to avoid unforeseen delay of cargo

If you’d like to know more about our efforts in quality standard improvement, or have an enquiry relating to any of these areas, please contact a member of our helpful team.